If for any reason you are not completely satisfied with the services you received, please contact the Salon Director immediately so that we can rectify the situation. Again, your satisfaction is our priority.
We respectfully request at least 24 hours notice for adjustments to your appointments and for cancellations.
If you are dissatisfied with a service you have received, we are happy to provide you with the opportunity to return to the salon for us to redo the service. Redo is scheduled exactly like regular appointments and are provided at no charge. The only qualification that we make in providing redo is that you call to schedule the redo within one week of the original service and that the redo be scheduled with the same stylist who provided the service. However, in the case that the original stylist has no time available, or if you feel that the stylist is unable to provide the service, an exception may be made and the redo may be scheduled with another stylist.
Please note, services received by apprentices are not guaranteed. Our salon stylists will not provide you with a redo for an apprentice service. you must schedule the redo with the apprentice who originally provided you with the service.